Participant Reference Guide
Thank you for choosing WAEL!
We’re excited about our 30th summer of adventure in the Blue Ridge Mountains. Throughout the following page you’ll find valuable information on all the ins-and-outs of the WAEL Adventure Camp experience. Please use this reference guide to answer questions on everything from packing lists to arrival and departure from camp to what life on trail is like. If you have any further questions, feel free to give us a call or email firstname.lastname@example.org. Thanks!
Table of Contents
Adventurers spend 99% of their time outside, so it is important to keep the following clothing considerations in mind. Remember, you will be packing all gear into a backpack which you will have to carry with you. As the following guidelines show, we recommend lightweight, durable, quick-dry clothing, a well-broken-in pair of boots, good rain gear, and lightweight toilet accessories. Adhering to our packing tips will help to ensure your comfort in the outdoors.
Clothing items should be small, light, and quick-dry! Materials such as fleece, polypropylene, wool, and CoolMax wick moisture away from the body and are much preferred to cotton, which is heavier and slow-drying.
Bring clothes that you don't mind getting DIRTY!
BREAK-IN any new shoes or boots before arriving to avoid blisters.
Personal care items--such as toothpaste, deodorant, body powder, etc.--should be travel size to reduce bulk and weight.
We provide biodegradable soap for bathing and washing clothes using environmentally-friendly techniques.
Contact lenses are difficult to keep clean on trail; therefore, we recommend eyeglasses. Even if you are planning to wear contacts, please bring spare eyeglasses as back-up.
Valuables such as electronic devices, jewelry, money, etc. are not permitted on trail. We do provide lockers for participants to store personal items to be retrieved after the trip; however, Wilderness Adventure at Eagle Landing will not be held responsible for damage, loss, or theft of such items.
For safety reasons, any jewelry or piercings must be studded. Hoops are not permitted.
For safety reasons, lighters, matches, and knives--including pocket knives--are not permitted.
Items We Provide
- Pack Cover
- Sleeping Bag/Liner
- Sleeping Pad
- Stuff Sack
- 2-3 Person Tent
- 1-Liter Water Bottle
- 2-Liter Dromedary
- Food, Snacks, & Spices
- Mug, Bowl, & Spoon
- Whistle/ID Tag
- All Equipment Required for Activities (Bikes, Boats, etc.)
Items Leaders Carry
- Staff Manual
- First Aid Kit
- Weather Radio
- Emergency Cell Phone
- Water Purification Tablets
- Map & Compass
- Extra Clothes
- Extra Food & Water
- Biodegradable Soap
What is the Base Camp Store?
Among the amenities at Wilderness Adventure at Eagle Landing is the Base Camp Store, a small shop that carries camping gear, snacks, toiletries, and souvenirs. A few examples of our inventory include batteries, toothbrushes, flashlights, insect repellent, sunscreen, rain gear, trail snacks, socks, camping chairs, WAEL T-Shirts, and postcards. Participants will have two opportunities to visit the Base Camp Store: on arrival day and on the last full-day of their session. For multi-week trips, the store “travels” to participants out in the field as part of the mid-trip resupply.
While meals are of course provided by WAEL, we encourage extra snacks for your camper as both a quick-energy source and as a comfort-food to keep spirits high on those (actual or metaphorical) “rainy” days. You may have your camper arrive with snacks, send a care-package from home*, set up a care-package through the Base Camp Store, or simply give your campers a “Store Allowance” to buy snacks (and other products) for themselves. This allowance can also be used to allow your camper the opportunity to buy other Base Camp Store products (such as toiletries, gear, games, and souvenirs).
How Does the Store Allowance Work?
You can set an amount you're willing to allow your camper to spend on products at the store via check or credit card. Cash is acceptable, but not recommended. Based on your camper's pre-determined limit, WAEL will keep a running tab from arrival to departure of the purchases made on each participant's account. For allowances paid by check, WAEL will deposit your check upon its arrival and refund any balance over $5.00 not spent in the store. For allowances via credit card, WAEL will charge the total accrued tab following your camper's session. We typically recommend $15/week for snacks and an additional $30-$50 for non-food items; however, please note that this is a very general suggestion and that allowances often vary quite a bit from our recommendation. We encourage you to talk to your camper about your expectations in regards to spending—i.e. this amount for snacks, this amount for souvenirs—at the Base Camp Store. If your child arrives without all of the required clothing and/or personal care items, WAEL reserves the right to issue them from our store for safety or hygiene and is authorized to deduct the cost from your camper's pre-arranged allowance, charge your credit card, or bill you after the session at our discretion.
If you would like to set a Store Allowance for your camper, be sure to complete the Base Camp Store Authorization Form on the Pre-Arrival Forms page.
We are about 35 minutes from I-81. Other routes may appear faster, but we recommend that you follow our directions and DO NOT USE GPS (i.e. Google Maps, MapQuest) as it is often inaccurate at finding our location.
Printable Driving Directions:
Parents/Guardians dropping their campers off at our facility should arrive between 11:00 am and 1:00 pm on arrival day. If you need to adjust the drop-off time outside of this window, please make a note in the Arrival/Departure Form in the Pre-Arrival Forms webpage or contact us directly. Arrival procedures begin with check-in at the office where you’ll have the opportunity to meet with the directors in charge of WAEL and to ensure that all of your paperwork & information is up-to-date and ready to go. From there, you’ll be guided to your gear issue site to meet the trip leaders and other participants in your child’s group. This is where campers will swap their duffel bags for backpacks and prepare for their adventure. Any gear or possessions that aren’t going on trail (such as duffel bags, electronics, and fresh clothes for departure day) will be placed in lockers until the end of the camp session. Here—at the gear issue site—parents/guardians will be able to speak with trip leaders about any specific questions or issues concerning the trip and get to know our staff a bit better.
Included with your tuition is a cookout-style lunch for the entire family. Enjoy a classic American meal of hamburgers, hot dogs, and great fixin’s & sides while getting to know the extended WAEL community. Vegetarian/Vegan options are also available upon request.
*Please note that while we welcome any pets on arrival day, they must be kept on a leash and are not permitted inside buildings.
Lodging at Eagle Landing
Our lodges are designed primarily for groups of 15 – 50 people (such as school, corporate, scout, and youth groups). In recent years, we have been able to open up the lodges and/or small cabins to adventurers and their parents after determining that we will not have groups renting them. Accordingly, you may request lodging. We will keep your request on file, and we will let you know at least two weeks in advance if groups have reserved the lodge and small cabins so you will have plenty of time to make other arrangements. A fee of $35 per person covers accommodations in one of our lodges or cabin. Children under 6 are free, 7-12 are half price. **We have one private cabin with room a single room for two and an upstairs loft for up to 6 more. This cabin is called "Sneaky" Cabin and rents for $150 a night if available. Learn more about our rental cabins here.
Camping at Eagle Landing
Families are allowed to camp on our property, for $10 per Site and $10 per person, with their own equipment. We have a centralized bathhouse that can be utilized and potable water spigots scattered throughout the property.
Description of Accommodations
Our beautiful log cabin Lodge has 9 bedrooms that sleep 4 – 8 people, with central air conditioning. The beds have comfortable mattresses, pillows, and linens. Please call if you would like more information regarding our Lodge or Sneaky, or follow this link.
Note: Due to potential distractions, the parents or guardians are discouraged from having contact with their child until 10 AM on the final Saturday of their session. We respectfully request your cooperation in this matter.
Can’t drive your camper to wael? no problem!
We have shuttles available in six location for participant pick-up and drop-off. These are direct travel arrangements, with shuttles being driven by WAEL staff in WAEL vehicles. Shuttles are available in or near the following cities:
If you would like to select a shuttle service for your camper, be sure to complete the Arrival/Departure Information Form on the Pre-Arrival Forms page.
Mail is delivered to the participants at every available opportunity. It is a good morale booster and we strongly encourage your cards and letters. To reduce homesickness, don’t write about things your child is missing back at home, and how much you and your pets miss your child. Instead, focus on camp and the fun activities your child is participating in. You may wish to include an addressed and stamped return envelope and pen. Mail should be addressed in the following way:
11176 Peaceful Valley Rd.
New Castle, VA 24127
In our experience, care-packages are a double-edged sword. While they can serve as a great morale boost, they can also take away from the overall “wilderness experience” that is a core of our program. Imagine 12 campers each receiving a care-package, or 11 campers receiving a care-package and one not, or one camper receiving a care-package while 11 others don't: each situation has the potential to turn “traumatic” when it involves of a group of adolescents. However, we understand that you still may want to send one, so we've come up with a few guidelines and helpful reminders when it comes to sending care-packages:
Virginia summers are hot—chocolate and bubblegum melt!
Trashcans are few and far-between in the wilderness... Your camper must carry any trash with them until they've reached a proper place to get rid of it.
Please choose items needing minimal or no packaging material (i.e.—avoid Styrofoam peanuts).
Please send enough for the entire group (14). This helps with group morale and avoids resentment.
Packages bigger than a shoebox cannot be delivered.
Granola bars and gummy snacks (i.e. Clif Bars, Skittles, gummy bears) are the preferred type of snack.
You may choose to set up a care-package through the Base Camp Store. Our staff are excellent resources on selecting the best items to be sent out on trail.
Due to the nature of our program and the all-outdoor experience we are promoting, adventurers will not be near a telephone to call or to receive calls. Please don’t tell your children that they will be allowed to call home—this just sets them up for homesickness. If you don’t hear from us, just remember, “No news is good news.”
When We Will Call You
If your adventurer is returned to Base Camp for illness, injury, or disciplinary reasons, we will contact you using the information provided to us on the “Health History & Examination Form.” Please make sure you have provided several contact numbers, including cell phone numbers, on that form.
If you should have an emergency or other need to contact your adventurer please call the Base Camp at (540) 864-6792. Base Camp phones are answered 24 hours per day during our Adventure Camps. In the rare event that the phone is not immediately answered, please call back in a few moments, as we were most likely on another call. You may also contact our “Staff House” at 540-864-7965 in the event you cannot reach anyone.
When any of us are away from home, we miss those whom we love and our familiar surroundings. For some, especially young children, this can develop into a sickness. Homesickness is real and some participants have more difficulty dealing with it than others. The American Camping Association reports that 83 percent of participants experience some feelings of homesickness on at least one day of their camp experience. Each year we have a small percentage of participants who experience symptoms of homesickness. Most parents that receive calls about their child's homesickness with are surprised that they are homesick, so please read on. The prescription for homesickness varies with each individual, but two practices seem to help almost all cases: Preparation prior to arrival at camp and Patience by parents and experienced staff once the participant is involved in the program.
One of the most important things you can do is to involve your child in the selection process of choosing a camp; ownership of the decision helps participants feel more comfortable. Please do not force your child to attend a program or camp. Discuss prior to camp the feelings that he/she might experience, the reality that they are normal feelings, and the fact that they will gain confidence and independence by attending camp. Explain that occasionally he/she will miss home, or family and friends; and then work together to come up with things your child can do to ward off feelings of homesickness, such as writing down feelings in a journal or in a letter home. It is important to talk with your children about their concerns, especially in the days leading up to the camp experience. Participants may have legitimate concerns about their physical abilities, acceptance by their peers, and separation anxiety. Let them know that they are going to do some things that are physically challenging, like backpacking , but that the feeling of accomplishment will be well worth it. You can reassure them that all the activities are done from a beginner level and are age appropriate.
If a participant is homesick, usually our Leaders will help coach them through the toughest parts and he/she will bounce back and enjoy the rest of the trip without homesickness. In the event that homesickness becomes significant enough to keep a participant from being able to enjoy activities or participate with the group, then we may have them come back to our Base Camp "infirmary" to work through the homesick feelings with one of our Directors. At this point, we will notify you of his/her experience and discuss tactics that will help get him/her through the feelings. Please note that we highly recommend against talking directly with your child if he/she is homesick. Most often, if a participant is allowed to talk to a parent over the phone about their feelings, he/she will most often view it as an opportunity to ask to leave camp and return home. Once this happens, most of the progress and coping skills participants have built with their Leaders will be lost, and it becomes even more difficult to get over the homesickness. We recommend instead discussing the situation with our director (who will contact you) and then emailing letters to your child through one of our WAEL emails. Usually through written communication you can convey enough comfort and encouragement that participants will make it through the feelings.
Letters from home are strongly encouraged. Ask specific questions in your letters; this will help your child organize responses. Do not elaborate about the events at home and what your child is missing; rather, keep your correspondence upbeat and focused on camp. Participants are encouraged to write home after the first few days. If you receive a “rescue me” letter from your child, please keep in mind that this is fairly common, and try to avoid the temptation to call in a panic. Chances are that it was written in the first few days of a two-week session, by an 8-11 or 12-14 year old who is still adjusting to the challenging nature of our all-outdoor program. By the time you receive it at the end of the first week; your child will probably have “gotten over the hump” and be doing just fine. If you must call, we will be glad to send a note out to his or her group and call you back after finding out how he or she is doing. Avoid making deals in advance with your child, such as “just give camp one week, if you don’t like it we’ll come get you,” or linking a successful camp stay to material possessions. This tends to suppress the participant’s effort to deal with the challenges that face them. Discuss candidly with the camp staff involved, or the Director, to obtain his or her perspective on your child’s adjustment. Very few cases of homesickness are severe and if your child does return home due to homesickness it is important that they don’t feel they have failed or let you down.
Sometimes, all it takes to overcome homesickness is a letter or care package from home. If you send a package, please observe our guidelines found in the above“Care-Packages” section. To expedite a care package, feel free to call and ask us to pull some goodies from our store for quick delivery to your child.
Medical and Behavioral Information
In the application and health history process we ask for a great deal of information regarding your child. The main reason for doing this is to enable our staff to provide the best possible experience for your child and the group. We believe that a wilderness environment, coupled with leadership and adventure challenge, offers a catalyst for dramatic personal growth should the participant be willing to accept that challenge. However, please remember that this is not a therapeutic program for “at risk” children. We require complete disclosure of your child’s health history, both physical and emotional, for your child’s safety and for the welfare of the group as a whole. Failure to disclose adverse medical or behavioral information may result in the immediate removal of your child from the program. It is also helpful for your child’s group leaders if you can add any insightful information on the medical form, such as strategies that you have found effective in assisting your child to perform at his or her best. Feel free to include a short description of your expectations for your child at camp. Do not feel like you are including too much; your child and our staff can only benefit from your experience and insights.
Most participants who attend our program are going to be far removed from their normal surroundings or “comfort zone.” A small percentage of participants come here on what are often referred to as “medication vacations.” In other words, the medication that they are prescribed during the school year is suspended for the summer or part of it. We strongly recommend that if your child is on regular medication that it not be suspended during their camp session. Our program requires detailed attention from the participants, for safety reasons and for effective group interaction and socialization. As with any decisions regarding medication we recommend that you discuss options with your child’s doctor and inform her or him of the nature and requirements of the program.
Required Clothing and Other Items
Above is a detailed packing list of what the participant will require for their adventure. We ask that you pay particular attention to our requirements and recommendations. We ask this in an effort to aid your child in being as comfortable as possible in a wilderness environment; comfortable participants tend to be happy participants, and many of the items on this list are of safety concern (such as waterproof rain gear, long underwear, and a wool hat). You do not have to spend a small fortune obtaining these items at outdoor retail stores. By providing all the necessary backpacking and activity equipment for participants we have attempted to minimize your preparation expense. Many discount stores (Wal-Mart, Target, etc.) carry the non-cotton items we recommend; however, you may need to pick up some of the items before summer fashions hit the shelves and winter stock disappears. Please see the enclosed Base Camp Store items list. We carry a good quality selection of the required items at a moderate price. Even though this is a “summer” program, every year we experience cold, rainy spells (last summer the coldest week was July 20-26) and nighttime temperatures are often in the 50’s. We cannot stress enough that cotton should be avoided. When wet, it is heavy, conducts heat away from the body, holds up to 10 times its original weight in moisture, and will not dry in a wilderness environment without direct sunlight.
Do I really need to send a front/back copy of my Health Insurance Card?
YES! In the event that your child needs to seek medical treatment not having a copy of the insurance card can result in major delays in treatment and can lead to you being charged the full amount for the treatment. You will then have to personally handle reimbursement by your insurance company. Although not required it is extremely helpful to include the social security number of the primary insurance holder.
The packing list seems so small! Do we need to follow it exactly?
Yes! The more your child brings, the more their backpack will weigh. Anything extra will be left in lockers at Base Camp and your child will not be able to access it while they are on their adventure.
How much weight will I be carrying?
Our programs are designed to help develop self-reliance. For our Classic Adventure trips you will carry a backpack that contains your sleeping bag, your personal items, and some of the shared group items (e.g., food, water, cook sets). The overall weight of your backpack will vary based on the weight of your personal items. The average weight of a pack is between 25-35 pounds.
What will I be eating?
For our Classic Adventure trips, you will be carrying lightweight food items specifically designed for backpacking. They are high in carbohydrates and other nutrients that will give you the energy you will need to keep going. Some will be bagel or pita sandwich items; others contain pasta, vegetables, and sauces. Delicious desserts follow each dinner. The only major difference is that the water has been removed from the food; so to prepare it you simply add water to re-hydrate the food, and then heat it up.
Where do they go to the bathroom?
We use Mother Nature after they learn a method known as troweling, which involves digging a hole in an environmentally sound manner. They pack out all paper waste or we can teach them natural alternatives. Occasionally a group will be camped near Forest Service “outhouses” and we will use them when they are available.
Do I get to shower?
Your group will be near a creek or river almost daily. You will have the opportunity to bathe at the water source using environmentally sound practices. We provide biodegradable soap for each group. The day before you depart, you will shower at Base Camp.
How will I wash clothes?
You can wash their clothes with biodegradable soap and water taken from nearby creeks in accordance with Leave No Trace ethics. You may hang clothes at the campsite or over your backpack to dry.
What if I get sick or injured while away from Base Camp?
Your group is met by an activity instructor almost daily. If you become ill or injured, the activity instructor can take you to Base Camp or a nearby medical facility. For immediate medical attention your Group Leader carries a cell phone, or can use a phone at a nearby house, to call 911 or Base Camp for someone to pick you up. We answer the phone at Base Camp 24 hrs/day during the summer program.
What about Bug Bites and Poison Ivy?
There are ways to prevent getting bug bites and poison ivy, which mainly consist of covering up EVERYTHING. Most campers however don’t walk around in snow gear during the summer months and try to take their chances with Bug Spray and avoiding poison ivy altogether. Upon the first hike our leaders show the campers what poison ivy looks like as well as areas it is prominent. As for the bugs…even with bug spray constantly being coated on, you are going to get bites. We take frequent breaks for water, sunscreen and bug spray and yet we still have campers returning to camp with bug bites. Some say it is all part of the adventure. The best remedy is to apply bug spray every two hours…and to wear long sleeves/pants when in areas with a lot of bugs. Convertible pants are popular these days and can help with this.
How am I able to communicate with my Parents?
Your child is out backpacking in the wilderness the whole time they are here. They are not near modern conveniences such as phones or e-mail. We do encourage them to send mail home. You could send some paper, envelopes and stamps with your child if you like. Also parents can certainly send mail to campers. You can also send care packages to your camper with treats and little things to keep them excited and motivated. We ask that when care packages are sent you would send enough for the entire group and both the leaders so no one feels left out of the good smorgasbord. There is more information in the Registration Packet for care packages.
Is this a Boot Camp or Troubled Youth Program?
NO. In our application process we ask that the participants sign a Participant Agreement so they understand that the program is fun and exciting as well as can be physically challenging, and is not a Boot Camp. This program is for kids excited about meeting new people and getting a chance to experience adventures they have never experienced before. Children sent here against their will be sent home without a refund.
Our cancellation policy is based on our investment in food and equipment purchases, program planning, and staff training. Due to our small group size, many sessions fill by April 1st. Cancellation on short notice often prevents others from attending, and we may be unable to recover our expenses. Because of the financial consequences of canceling within 30 days of a session, we strongly recommend you purchase refundable airline tickets and travel insurance, which will reimburse you for cancellation under certain circumstances (e.g., medical reasons, family illness, etc). For more Information on travel insurance please look to the section below. Tuition will be refunded for cancellations according to the following schedule:
Prior to April 1....................................................................... Full refund, less a $75 processing fee.
Between April 1 and 30 days prior to the session …...........…. Refund of all tuition, less the deposit.
Within 30 days....................................................................... No refund.
If a cancellation within 30 days of the session is due to a non-preexisting illness or injury (documented by the attending physician), we will apply all amounts with-held to future tuition (less a $75 processing fee and any amounts already committed to an outfitter for a contracted activity). If a participant is sent home due to a non-preexisting illness or injury, we will apply a pro-rated amount to future tuition (less $75 and any amounts already committed to an outfitter for a contracted activity). No refund will be given if a participant is sent home for behavioral issues or otherwise violating our Participation Agreement, or if a participant voluntarily withdraws for whatever reason. We reserve the right to cancel sessions or change schedules due to unforeseen circumstances. Certain trips require a minimum number of participants. In the rare event that we must cancel a session prior to the starting date, we will refund all amounts paid.
Due to the structure of our program we cannot issue refunds when a participant goes home early due to homesickness or by choice. We encourage all parents to address potential homesickness and challenges with their child prior to the start of their trip, discuss that these feelings are normal and will pass, and ensure that their child is indeed ready for our program.
Wilderness Adventure at Eagle Landing shall have the right to give first aid to any participant. We shall also have the right to retain the services of a physician, or if necessary, to hospitalize a participant. All expenses related to physician care, medication, or hospitalization (including travel expense if the participant has to be sent home) shall be paid by the parent/guardian or reimbursed to us (such amounts will be added to the participant’s camp store bill). All participants must be covered by medical insurance. If you do not have medical insurance, we request that you purchase an inexpensive policy specifically for the length of stay with us.
Safety/Assumption of Risk/ITINERARIES
In all outdoor adventure programming involving travel in remote areas and the unpredictable forces of nature, there will be some element of risk. Please be assured that safety is our primary concern. We have an excellent safety record due to our high standards for staff qualifications, staff training, and safety policies and procedures. We provide the supervision, instruction, and equipment needed to minimize risk while participating in program activities. Please note that we contract out for services in some of our Specialized Trips and Earth Explorations such as SCUBA, ice climbing, and rafting. Our goal is to follow the sample schedules and itineraries described on our website. Adverse weather conditions and other unforeseen circumstances may necessitate changes in the schedule. If an activity must be postponed or cancelled for any reason, every attempt will be made to reschedule it or replace it with a similar one.
We recognize that there are unforeseen circumstances--injuries before or during the camp session, family emergencies, etc.--that could prevent your camper from attending their trip. Because of these concerns and our commitment to providing a positive experience for your family, we encourage parents to protect their travel and camping investment by purchasing a travel protection plan. In the section below you will find information about TravMark--a company that specializes in providing travel and medical insurance. Many families have asked about cancellation/interruption protection to cover program costs, which is why we have included information about this competitively-priced program which we believe meets the needs of participants' families. Although this insurance is highly recommended and is created specifically for the Camp/Summer Study Industry, you are not required to purchase such insurance and are not required to use TravMark.
Complete details of the plan and enrollment forms are available online at www.travmark.com. Purchasing the plan is simple. After reviewing the plan provisions, you need only to do the following:
Complete the simplified enrollment form including the following information:
Organization Name: Wilderness Adventure
Organization ID#: wadv11
Purchase coverage with a credit card or download the mail in enrollment form and send it along with your check payable to Trip Mate. It’s as simple as that!
The Protection Plan provides coverage for:
Program Cancellation - (protects your non-refundable payments if you cancel program before it begins) for covered reasons such as injury, sickness, terrorist acts, job termination, transfer of employment of 250 miles.
Program Interruption - (protects your non-refundable payments if you interrupt your program) for covered reasons such as injury, sickness, terrorist acts, job termination & transfer of employment of 250 miles.
Medical Expenses/Emergency Assistance – medical bills for up to one year and for any special transportation required for medical reasons including expenses for parent to visit if hospitalized 3 days.
Baggage – for damage, lost, or stolen personal articles.
Medical Records On Line – at your option, instant access to your medical records is available with the plan.
Please be advised that some important coverage enhancements are time-sensitive and require that your premium be paid by March 1st, if your initial deposit for your program was made prior to March 1st, or within 30 days of your initial deposit if made after March 1st.
If the plan is purchased by March 1st (or within 30 days of your initial trip deposit, if made after March 1st ), the plan will include coverage for Terrorist Acts as defined in the policy and Exclusion for Pre-Existing Medical Conditions will be waived (provided you are not disabled for travel at the time our premium is paid).
If the plan is purchased after March 1st or more than 30 days after your initial trip deposit (if your deposit is after March 1st), the plan will not include coverage for Terrorist Acts and the exclusion for Pre-Existing Medical Conditions will not be waived.
Once paid, the premium is non-refundable.
With our Cancel For Any Reason Benefit Option, you can cancel your Camp/Summer Study Program up to 2 days prior to the Session Commencement Date for any reason not otherwise covered by the plan, provided: your premium is received by March 1st (or within 30 days of the initial deposit/payment for your Camp/Summer Study Program, if your initial deposit/payment for your Camp/Summer Study Program is made after March 1st); and you insure all prepaid Program costs that are subject to cancellation penalties or restrictions and also insure within 7 days of the payment for those arrangements the cost of any subsequent arrangements added to your Program. With this benefit, you will receive 75% of the non-refundable program cost.
The plan is offered and administered by Trip Mate. If you have any questions regarding this coverage, please call Trip Mate, the Plan Administrator, at (800) 888 7292 (8am-5pm CST) and refer to Plan ID#550.